At Southwest Moto Tires, we are all about customer service. In the event that you receive a defective tire or you receive the wrong tire, Southwest Moto Tires will send you a replacement. All we ask is that you send us back the original tire with our shipping label at no cost to you. We will honor all returns within 15 days of you receiving your order. Any returns after 15 days will be subject to review on a case by case basis.